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How SMILe used Procure Suite to decrease logistical downtime in half and save 7% on costs

Procure Suite helped Shree Maruti Integrated Logistics (SMILe) digitize their source-to-pay cycle. This got rid of the slow, broken-up manual methods that were making things take longer. By adding integrated Requisition, RFx, and Auction modules, SMILe turned their internal sourcing into a strategic way to make money.

How SMILe used Procure Suite to decrease logistical downtime in half and save 7% on costs
pattern
/ Important Numbers

Important Results for Business

7%
Reduction in Annual Procurement Spend

Real-time reverse auctions delivered immediate cost savings on high-volume categories, including fuel and packaging materials.

50%
Faster Requisition-to-Order Cycle

Streamlined procurement workflows halved processing times, directly increasing fleet uptime and accelerating maintenance schedules.

100%
Guaranteed Vendor Compliance

Eliminated audit risks by ensuring every part and material purchased met 100% of legal and quality specifications.

7%
Reduction in Annual Procurement Spend

Real-time reverse auctions delivered immediate cost savings on high-volume categories, including fuel and packaging materials.

50%
Faster Requisition-to-Order Cycle

Streamlined procurement workflows halved processing times, directly increasing fleet uptime and accelerating maintenance schedules.

100%
Guaranteed Vendor Compliance

Eliminated audit risks by ensuring every part and material purchased met 100% of legal and quality specifications.

/ The Challenge

Client Profile and The Challenge

The Customer

Shree Maruti Integrated Logistics Limited (SMILe), a leader in integrated logistics, provides express delivery, warehousing, cold chain, and international cargo services.

The Business Need

To keep a national fleet running without interruption, SMILe needed to obtain fuel and parts instantly—a demand its manual processes could not handle.

The Procurement Challenge

SMILe's internal sourcing was fragmented and slow, directly impacting their service delivery speed.

The Customer

Shree Maruti Integrated Logistics Limited (SMILe), a leader in integrated logistics, provides express delivery, warehousing, cold chain, and international cargo services.

The Business Need

To keep a national fleet running without interruption, SMILe needed to obtain fuel and parts instantly—a demand its manual processes could not handle.

The Procurement Challenge

SMILe's internal sourcing was fragmented and slow, directly impacting their service delivery speed.

/ Impact Overview

Impact on Core Modules

Requisition Bottlenecks

Manual paper-based requisitions for MRO parts and IT gear caused unacceptable delays, leading to vehicle downtime and slowing down IT projects.

Inefficient RFx

Vendor selection for major contracts (like national fuel supply) involved cumbersome email exchanges and spreadsheet analysis, extending the RFx cycle to 90+ days and causing missed cost-saving opportunities

Lack of Price Discovery

High-volume purchases (like packaging) were sourced manually, leaving money on the table due to an inability to efficiently run competitive Auctions.

/ The Solution

Implementing Procure Suite Procurement Portal

SMILe and Procure Suite worked together to create a strategic sourcing solution that used the portal's built-in modules to digitize and automate their whole source-to-pay cycle.

Requisition Module:
Accelerating Fleet Readiness

The Action

Digital procedures made the approval process faster and more consistent for all operational demands, from new warehouse equipment to spare parts for vehicles.

The system brought together all communications with vendors, proposals, and compliance paperwork for complicated services (such as 3PL technology partners).

SMILe set up Reverse Auctions for high-value goods, including bulk packaging and regional fuel contracts, to make the market competitive in real time.

The Impact
50%
Reduction in Downtime

Vehicle downtime due to delayed parts requisition dropped by 50%, keeping the fleet moving.

SMILe moved from weeks of manual work to analyzing bids in minutes, enabling highly detailed, compliant RFx events.

Secured the best market price, turning a previously manual purchasing task into a dynamic profit driver.

Requisition Module:
Accelerating Fleet Readiness

The Action

Digital procedures made the approval process faster and more consistent for all operational demands, from new warehouse equipment to spare parts for vehicles.

The Impact
50%
Reduction in Downtime

Vehicle downtime due to delayed parts requisition dropped by 50%, keeping the fleet moving.

RFx Module:
Strategic Sourcing Speed

The Action

The system brought together all communications with vendors, proposals, and compliance paperwork for complicated services (such as 3PL technology partners).

The Impact

SMILe moved from weeks of manual work to analyzing bids in minutes, enabling highly detailed, compliant RFx events.

Auctions Module:
Strategic Sourcing Speed

The Action

SMILe set up Reverse Auctions for high-value goods, including bulk packaging and regional fuel contracts, to make the market competitive in real time.

The Impact

Secured the best market price, turning a previously manual purchasing task into a dynamic profit driver.

/ Process Transformation

The Shift: From Manual Bottlenecks to Digital Speed

From Paper Trails to Digital Speed SMILe completely overhauled its purchasing model, moving from a fractured, paper-heavy process to a unified digital ecosystem. This wasn't just an upgrade; it cleared the specific bottlenecks that were threatening their ability to deliver services.

Compliance:
100% vendor compliance tracking in the RFx module reduced audit risk and ensured all sourced parts/materials met required quality standards.
pattern
/ THE RESULT

Conclusion: Turning Digital Efficiency into 7% Profitability.

The change at SMILe shows that procurement is more than just a support function; it is a strategic profit center. The procurement team was able to focus on high-value strategic events because the Requisition and RFx modules automated the routine administrative work.

Operational Velocity

The ability to execute critical logistics contracts 50% faster ensured that fleet operations and service delivery never faced administrative bottlenecks.

Financial Performance

The shift to real-time Reverse Auctions directly converted this efficiency into capital, delivering a 7% annual cost saving on high-volume spend categories like fuel and packaging

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Procure Suite Enabled SMILe to Keep Their Promise of Speed For Their Customers While Simultaneously Improving Their Own Bottom Line.

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