How SMILe used Procure Suite to decrease logistical downtime in half and save 7% on costs
Procure Suite helped Shree Maruti Integrated Logistics (SMILe) digitize their source-to-pay cycle. This got rid of the slow, broken-up manual methods that were making things take longer. By adding integrated Requisition, RFx, and Auction modules, SMILe turned their internal sourcing into a strategic way to make money.
Important Results for Business
Real-time reverse auctions delivered immediate cost savings on high-volume categories, including fuel and packaging materials.
Streamlined procurement workflows halved processing times, directly increasing fleet uptime and accelerating maintenance schedules.
Eliminated audit risks by ensuring every part and material purchased met 100% of legal and quality specifications.
Client Profile and The Challenge
The Customer
Shree Maruti Integrated Logistics Limited (SMILe), a leader in integrated logistics, provides express delivery, warehousing, cold chain, and international cargo services.
The Business Need
To keep a national fleet running without interruption, SMILe needed to obtain fuel and parts instantly, a demand its manual processes could not handle.
The Procurement Challenge
SMILe's internal sourcing was fragmented and slow, directly impacting their service delivery speed.
Impact on Core Modules
Requisition Bottlenecks
Manual paper-based requisitions for MRO parts and IT gear caused unacceptable delays, leading to vehicle downtime and slowing down IT projects.
Inefficient RFx
Vendor selection for major contracts (like national fuel supply) involved cumbersome email exchanges and spreadsheet analysis, extending the RFx cycle to 90+ days and causing missed cost-saving opportunities
Lack of Price Discovery
High-volume purchases (like packaging) were sourced manually, leaving money on the table due to an inability to efficiently run competitive Auctions.
Implementing Procure Suite Procurement Portal
SMILe and Procure Suite worked together to create a strategic sourcing solution that used the portal's built-in modules to digitize and automate their whole source-to-pay cycle.
Digital procedures made the approval process faster and more consistent for all operational demands, from new warehouse equipment to spare parts for vehicles.
Vehicle downtime due to delayed parts requisition dropped by 50%, keeping the fleet moving.
The system brought together all communications with vendors, proposals, and compliance paperwork for complicated services (such as 3PL technology partners).
SMILe moved from weeks of manual work to analyzing bids in minutes, enabling highly detailed, compliant RFx events.
SMILe set up Reverse Auctions for high-value goods, including bulk packaging and regional fuel contracts, to make the market competitive in real time.
Secured the best market price, turning a previously manual purchasing task into a dynamic profit driver.
The Shift: From Manual Bottlenecks to Digital Speed
From Paper Trails to Digital Speed SMILe completely overhauled its purchasing model, moving from a fractured, paper-heavy process to a unified digital ecosystem. This wasn't just an upgrade; it cleared the specific bottlenecks that were threatening their ability to deliver services.
100% vendor compliance trackingin the RFx module reduced audit risk and ensured all sourced parts/materials met required quality standards.
Conclusion: Turning Digital Efficiency into 7% Profitability.
The change at SMILe shows that procurement is more than just a support function; it is a strategic profit center. The procurement team was able to focus on high-value strategic events because the Requisition and RFx modules automated the routine administrative work.
Operational Velocity
The ability to execute critical logistics contracts 50% faster ensured that fleet operations and service delivery never faced administrative bottlenecks.
Financial Performance
The shift to real-time Reverse Auctions directly converted this efficiency into capital, delivering a 7% annual cost saving on high-volume spend categories like fuel and packaging